Shipping Policy

1. Overview and Order Fulfillment

 

This Shipping Policy applies to all purchases made through the Shopandbuy website ( shopandbuy.store).

Shopandbuy operates on a dropshipping model. This means:

  • We do not hold physical inventory.

  • All products are sourced and shipped directly from our supplier, Roposo, and their associated warehouses across India.

  • Once you place an order, we transmit it to Roposo for processing, packing, and shipping.

 

2. Shipping Service Area

 

  • We currently ship to addresses all across India.

  • We do not currently offer international shipping.

 

3. Shipping Charges

 

  • Free Shipping: We offer Free Shipping on most orders across India. Any exceptions or special shipping costs for oversized/heavy items will be clearly marked on the product page.

  • Cash on Delivery (COD): COD may be available for most pin codes. A small convenience fee for COD may apply, which will be calculated and clearly displayed at checkout.

 

4. Order Processing Time

 

  • Processing Time: All orders typically take 1-3 business days to process and verify, after which they are handed over to the shipping carrier by our supplier (Roposo).

  • Please note: Processing time is separate from shipping time.

 

5. Estimated Delivery Time

 

Delivery times are estimates and start from the day your order is shipped, not the day you place the order.

  • Standard Delivery: The estimated delivery time is typically 5 to 10 business days after the order has been processed.

  • Delivery times can vary based on the specific location, pin code, and the efficiency of the delivery partner in that area (especially for Tier 2 and Tier 3 cities).

Important Note on Delays: As a dropshipping store, we rely entirely on our supplier and their logistics partners. While we strive for timely delivery, we cannot guarantee specific delivery dates. Delays may occur due to:

  • High volume seasons (e.g., festivals).

  • Unforeseen circumstances (e.g., weather, natural disasters).

  • Logistics issues faced by the carrier.

 

6. Tracking Your Order

 

  • Once your order is shipped, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package.

  • Please allow 24-48 hours for the tracking information to become active in the carrier's system.

  • You can track your order using the link provided or by contacting us with your order number.

 

7. Delivery Attempts and RTO (Return to Origin)

 

  • Our delivery partners will typically attempt delivery 2-3 times.

  • If delivery is unsuccessful (e.g., the customer is unreachable, the address is incorrect, or the delivery is refused), the package will be marked as Return to Origin (RTO) and sent back to our supplier's warehouse.

  • In case of RTO, we will attempt to contact you to verify your address for a re-shipment. Re-shipping may incur a new shipping charge, which the customer will be responsible for.

 

8. Incorrect Address

 

  • It is the customer's responsibility to ensure the shipping address is entered correctly at checkout.

  • If an order is placed with an incorrect address, please contact us immediately at supantha342@gmail.com. While we will try our best to update it, once the order is processed by the supplier, the address cannot be changed.

  • Shopandbuy is not responsible for packages delivered to the wrong address due to customer input error.

 

9. Contact Information

 

For any questions regarding your order status or this policy, please contact us:

  • Store Name: Shopandbuy

  • Email: supantha342@gmail.com

  • Phone: +91 7432900156

  • Address: Moktar Para, Saraj Ranjan Sarani, Plot No 1497 , Balurghat, WB, 733101, IN